Privacy Policy

Last updated: April 30, 2026

Adez Reception ("we", "us", or "our") operates adezreception.com and provides AI receptionist services to small and medium-sized businesses. This Privacy Policy explains how we collect, use, and protect information when you use our website or services.

1. Information We Collect

We collect information in the following ways:

• Information you provide directly — when you book a demo, fill out our onboarding form, or contact us, we collect your name, email address, phone number, and business information.
• Call data — when our AI receptionist handles calls on behalf of our clients, caller information (name, phone number, service requested) is collected and stored in our system.
• Usage data — we may collect information about how you interact with our website, including pages visited and time spent.

2. How We Use Your Information

We use the information we collect to:

• Provide and operate our AI receptionist service
• Send call summaries, lead notifications, and follow-up sequences on behalf of our clients
• Respond to inquiries and provide customer support
• Improve our services and website
• Send marketing communications where you have opted in

3. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers — third-party tools we use to operate our service, including Supabase (database), Twilio (SMS and calls), Resend (email), and Vercel (hosting). These providers are bound by their own privacy policies.
• Our clients — if you call a business using Adez Reception, your call information is shared with that business.
• Legal requirements — if required by law or to protect our rights.

4. Data Retention

We retain call and contact data for as long as our clients maintain an active account with us. Upon account termination, data is deleted within 30 days upon request.

5. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction or deletion of your personal data
• Opt out of marketing emails at any time using the unsubscribe link
• Opt out of SMS messages by replying STOP

6. Cookies

Our website may use cookies to improve your experience. You can disable cookies in your browser settings, though some features may not function correctly.

7. Security

We take reasonable measures to protect your information, including encrypted data storage and secure transmission. However, no method of transmission over the internet is 100% secure.

8. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the date at the top of this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at adais@adezreception.com.